Help from Namek Game Studio
Game support
Contact [email protected] for help with VADA IO (formerly VERDARA RESCUE).
Include your app version, iPhone model, iOS version, what happened, and the steps that led to it. A screenshot or short recording can help. Do not send passwords, payment details or unnecessary personal information.
How do I play?
Choose ROLL OUT, then hold and drag to steer. Weapons fire automatically. Approach rescue sites to recruit crew automatically. Collect XP to level up, grow your rover up to its size cap, and choose upgrades. Stay inside the shrinking safe zone. Boss cores grant XP immediately when collected.
Why is an ad unavailable?
Ad availability depends on your connection, region, privacy choices, game limits and available ads. Try again later. You can select one upgrade without watching an ad. Repair offers stop after the safe zone closes.
A rewarded action requires the ad provider's earned-reward signal. Closing before that signal, a loading error or no available ad does not grant the reward. Once the ad and any choice panel are closed, touch the battlefield to resume a paused run.
I watched an ad but did not receive the reward
Email support with the date, approximate time and time zone, the reward you selected, and any error you saw. Do not repeatedly click ads to investigate. We can review a report, but sending one does not guarantee a replacement reward.
Report an inappropriate ad
Tell us about an inappropriate, misleading or age-inappropriate ad. Include its approximate display time and time zone, the advertised product or advertiser if visible, and why you are reporting it. A screenshot and any visible ad-information label can help.
You do not need to click or open the advertised destination to report it.
If the button does not open a mail app, copy this address: [email protected].
Privacy choices and requests
Open Settings → Privacy options when the consent platform makes that option available. For a privacy request, email [email protected] and identify the game. Read the VADA IO privacy policy for details.
Local progress
Your settings, scores and game records are stored on your device. Legacy saves may retain a callsign from an earlier version; the current game no longer asks you to enter or change one. This release does not require a game account or provide a cloud-save service. Removing the app can remove local records, so do not uninstall it as the first troubleshooting step if you want to preserve your progress. Device backups may affect what is restored.
Sound and interruptions
Check the game's sound setting and your device volume. Audio credits are available in Settings. If sound does not resume after an ad or interruption, include that sequence in your support report.